Refund policy

Return Policy

At Beauty Undiscovered, every piece is made with intention and we want you to love what lands in your hands.

 

Art Prints and Canvas Prints

Because our prints are made to order, all claims for misprinted, damaged, or defective items must be submitted within 20 days of delivery. For packages lost in transit, claims must be submitted within 20 days of the estimated delivery date.

If something arrives less than perfect, please reach out with a photo and we will work with the printer to help make it right.

Please note: we do not accept returns for buyer’s remorse on print‑on‑demand items. EU customers, please be aware that personalized or made‑to‑order goods may not be eligible for withdrawal under EU consumer rights law.

 

Handmade Jewelry

Each jewelry piece is handcrafted with care and ready to wear. Due to the handmade nature of these items and for hygiene reasons, we do not accept returns on jewelry.

If your piece arrives damaged, please contact us within 10 days of delivery with a photo. We will issue store credit or replace a chain if that is what broke.

 

Stickers and Postcards

These items are final sale. If your order arrives damaged, please reach out within 20 days of delivery with a photo and we will work with the printer to help make it right.

 

Journals

Our journals are fulfilled through Lulu Direct and all sales are final. If your order arrives damaged or defective, please contact us within 20 days of delivery with a photo and we will work with the printer to help make it right.

 

The Fine Print

  • Items must be reported as damaged within the timeframes listed above.
  • We may request photos of damaged items.
  • We do not cover items lost or damaged due to incorrect shipping addresses provided at checkout.
  • Shipping costs are non‑refundable. Additional shipping fees may apply if a return is required for a damaged item.

 

Questions?

We are a small, artist‑run shop and we genuinely care about your experience. If something isn’t right, reach out and we will do our best to make things right.

Beauty Undiscovered [PULCHRITUDO OCCULTA]